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24*7 support service
Our A-On 24x7 service provides continuous, responsive, and technically deep support to ensure your operations stay up and running, and your customers happy.
From resolving issues in the middle of the night to proactively managing system health, we serve as an extension of your in-house team. We're always accountable, and always available.
Actual "always-on” support
We work as per your requirements. This means support across time zones, 24 x 7 x 365, including your holidays.
People-first
approach
We believe in and provide human interactions for you and your customers for effective issue resolution. Sometimes, automation isn't the answer!
Extensive
coverage
Our support includes IT, controls and automation - all tailored to your industry's requirement.
Expert
help
We have a dedicated roster of support engineers with 5+ years of experience trained in the areas and technologies relevant to you.
Brand
integrity
We adapt to your existing support platform and get well-versed in your company values, to ensure your brand equity is upheld, leading to a consistent experience for customers.
Continuous
improvement
We have upskilling programs and clear SOPs to ensure that your support engagement is constantly improving, and learning with experience.
(* as per Zendesk’s benchmark report for CX)
Industry
benchmark
5.9 hours
First response time
91%
CAT
85%
SLA adherence
Axcend
24x7 support
2 hours
First response time
95%
CAT
98%
SLA adherence
01
ODC experience
We’ve run Offshore Development Centres for several leading automation companies, so know what it’s like to provide continuous support.
02
Platform expertise
Skilled in Rockwell, Siemens, Schneider, ABB, Ignition, and other major industrial platforms – well-placed to provide support.
03
Manufacturing domain expertise
We understand the manufacturing domain, and the tech it uses.
04
Flexible engagement models
Unsure where to start? May not need support always? No problem – we find a way of working tailored to you, and your today.
05
Multidisciplinarity
A given at Axcend, our multidisciplinary skills extend to the support we provide as well.
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