The client

A reputed multinational in green hydrogen production.

The challenge

The client needed a way to monitor and control assets deployed across multiple geographically dispersed green hydrogen facilities — all from a single, centralized platform. They wanted to connect every site using secure, wireless MQTT-based communication and gain real-time insights into operational parameters, alarms, and maintenance workflows, without deploying large-scale on-site infrastructure.

Our solution

Axcend developed and deployed RMCA (Remote Monitoring & Command Application), a 24×7 remote monitoring application tailored for the client’s field LOTUS systems. Key features of the solution included:

Centralized monitoring platform

Built on Ignition and hosted on Azure, the RMCA platform provided a secure, scalable way to monitor all assets from a single interface regardless of location. It enabled 24×7 oversight without on-site infrastructure.

Integrated dashboard & reporting

RMCA featured dashboards, multi-user onboarding, and reporting tools that brought together trends, KPIs, and site data in one place. This helped teams make faster decisions and maintain operational continuity.

Field engineer application

With diagnostic tools and remote SCADA access, field teams could perform startup, maintenance, and troubleshooting tasks remotely. This improved response time and reduced the need for physical interventions.

Alarm & ticketing system

We implemented robust alarm tracking with automated email alerts and a digitized ticketing system. This ensured SLA-aligned responses and closed the loop between detection and resolution.

Maintenance management

The RMCA platform included a fully digitized ticketing system for maintenance events, aligned with SLA tracking. This ensured that every issue from routine servicing to critical faults could be logged, assigned, monitored, and closed in a structured way, reducing response time and improving accountability across locations.

Business Impact

Real-time equipment visibility

With all asset data unified on one platform, operations teams gained immediate visibility into key performance parameters. This enabled faster diagnostics, reduced reliance on field calls, and allowed stakeholders to act before issues escalated.

Improved decision-making

The dashboard and reporting tools helped translate raw data into meaningful insights, ranging from performance trends to alarm history. This gave engineers and managers the clarity needed to make informed, confident decisions under pressure.

Better maintenance planning

The SLA-aligned ticketing system brought structure to maintenance response. Teams could prioritize based on criticality, track open issues across sites, and close tickets efficiently — all of which improved uptime and workforce efficiency.

Centralized KPI Repository

All key metrics were captured and visualized centrally, creating a single source of truth for operational performance. This reduced fragmentation, improved collaboration between teams, and laid the groundwork for future benchmarking and improvement.